Caseyland

Chat Post 1NOTES

A Conversation with Comcast
  • Me: I'm logged in with a primary account, but don't see "Domain Helper" under Internet Access settings. How do I turn it off?
  • Comcast: Hello Casey, Thank you for contacting Comcast Live Chat Support. My name is [XXXX]. Please give me one moment to review your information.
  • (wait)
  • Comcast: Welcome to Comcast! How are you doing today?
  • Me: I'm logged in with a primary account, but don't see "Domain Helper" under Internet Access settings. How do I turn it off?
  • Comcast: I apologize for the frustration this issue is causing you, Casey.
  • Me: It's fine, just tell me how I can turn it off, or turn it off for me, please.
  • Comcast: Just to check if I understand you correctly, you want to enable Domain Helper on your online account, is that correct?
  • Me: No! I want to turn it OFF.
  • Comcast: Thank you for the clarification, Casey.
  • (wait, provide account information, etc.)
  • Comcast: You may click on the 'Disable this error service' link found at the top of the page.
  • (I explain that it didn't work, because it made me log into my account, and once there, the option that the instructions said would be there wasn't there).
  • Comcast: Casey, it seems that your connection is intermittent.
  • Me: Yeah, well my ISP is pretty lousy

Comments (View)   Tags: Comcast technology frustration
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